Prison Fellowship

Donor Account Management and Reconciliation Specialist

Remote in US - Remote - Full Time





Want to make a difference? Join an organization committed to sharing the hope of true transformation with those impacted by incarceration for nearly 50 years. Prison Fellowship® is the nation's largest Christian nonprofit equipping the Church to serve currently and formerly incarcerated people and their families, and to advocate for justice and human dignity.

Prison Fellowship and its church partners encounter Jesus with those behind bars, breaking cycles of crime and prayerfully anticipating a revival of justice, mercy, and hope in our culture.

Prison Fellowship® is an organization committed to the highest standards of conduct, ethics, and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.

What We Are Looking For

A detail-oriented and service-focused professional to support the accuracy and integrity of donor and financial data across multiple donation platforms. This individual will serve an important role in reconciling donation system integrations, processing donor transactions, and ensuring accurate recordkeeping within Salesforce.

Working closely with internal teams and external partners, this person will investigate and resolve discrepancies, validate donation information, and help support timely financial reporting and month-end close activities. The ideal candidate is highly organized, analytical, and committed to maintaining exceptional accuracy while managing multiple priorities in a fast-paced environment.

Role Responsibilities

Transaction Reconciliation and Data Integrity

  • Download and reconcile daily transaction data from donation platforms to Salesforce Nonprofit Success Pack (NPSP) or Nonprofit Cloud
  • Reconcile transactions from platforms including Springboard, GoFundMe Pro, Apple Pay, PayPal, credit card processors, and ACH integrations
  • Investigate and resolve transaction discrepancies, integration errors, and data-quality issues
  • Verify that donation and financial information is complete, accurate, and properly recorded
  • Document unresolved issues and coordinate with appropriate internal teams or external partners to facilitate resolution

Donation Processing and Gift Administration

  • Accurately and efficiently process donation data from individual donors and organizations
  • Review and interpret donor-provided information and correspondence related to Prison Fellowship programs, campaigns, and designated or specialty gifts
  • Apply established procedures to ensure donations are accurately coded and recorded in Salesforce
  • Process donation batches timely to support monthly close deadlines
  • Maintain established standards for data accuracy, quality, and productivity

Financial Reconciliation and Month-End Support

  • Support month-end close activities related to donation processing and reconciliation
  • Process and reconcile returns, refunds, chargebacks, and other transaction adjustments
  • Assist with special projects and other duties as assigned

Research and Issue Resolution

  • Research account questions and transaction issues as needed
  • Coordinate with other departments to obtain information and resolve discrepancies
  • Communicate findings and ensure issues are resolved accurately and timely

Key Qualifications

  • Associate degree in Accounting or equivalent experience required; Bachelor's degree preferred
  • 5+ years of accounting or account reconciliation experience
  • 2-5 years of data entry experience
  • Experience with Salesforce Nonprofit Success Pack (NPSP) or Nonprofit Cloud preferred
  • Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
  • Strong reconciliation, research, and problem-solving skills
  • Demonstrated ability to enter, review, and reconcile data with a high degree of accuracy
  • Strong attention to detail and commitment to data integrity
  • Proven ability to interpret donor instructions and apply established gift-processing procedures
  • Effective written and verbal communication skills
  • Ability to work independently and collaboratively in a team environment
  • Strong organizational and time-management skills
  • Ability to manage multiple priorities and meet daily processing and monthly close deadlines
  • Ability to handle donor and financial information with appropriate confidentiality

Work Arrangement

  • Remote/work-from-home position
  • Up to 5% travel required

Salary at Prison Fellowship is determined by a variety of factors. For this full-time position, the rate of pay is projected to be between $22.00 and $25.00 per hour.

Why Join Prison Fellowship

At Prison Fellowship, we're committed to supporting the overall well-being of our employees through comprehensive benefits, generous paid time off, and opportunities for professional growth.

Full-time employees enjoy:

  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Retirement account funding
  • Flexible Spending Accounts (FSAs)
  • Paid maternity and parental leave
  • Generous paid time off, including:
    • 14 paid holidays
    • 15 vacation days
    • 10 sick days
    • 39 total paid days off annually after one year of employment
  • Additional benefits and wellness resources

Part-time employees who regularly work 20 or more hours per week are eligible for select benefits on a prorated basis (excluding health insurance).

Beyond our benefits, you'll find a collaborative, mission-driven culture, supportive teammates, innovative technology tools, and meaningful opportunities for personal and professional development. Join us in making a lasting impact while building a rewarding career.

Our Statement of Faith

The Foundation of What We Believe

As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God's inspired Word and the complete tenets of the Apostles' Creed and the Nicene Creed.

We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity: Father, Son, and Holy Spirit. We believe that Jesus Christ, God's Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead, and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God's authoritative and inspired Word, without error in all its teachings.

How We Are Compelled to Live and to Act

We believe that Christians, both individually and corporately, must submit to the Bible as God's authoritative, divine, and inspired Word in all matters of belief and conduct.

Applicants have rights under Federal Employment laws:

Apply: Donor Account Management and Reconciliation Specialist
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
Who referred you to this position? Enter their first and last name here.
What’s your highest level of education completed?*
LinkedInLinkedIn profile URL:*
X (formerly Twitter)
Are you legally eligible to work in the United States? (In compliance with the Immigration Reform and Control Act of 1986, you will be required to verify and document your employment eligibility if hired).*
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?*
Have you ever worked at PF? If so, when and in what role?*
Are you, or have you ever been, on assignment with Prison Fellowship as a contractor, consultant or temp?*
Do you have any family members who are currently employed at Prison Fellowship? If so, who?*
Do you have any close personal friends employed by Prison Fellowship with whom your relationship could create a real or perceived conflict of interest?*
Will you be engaged or involved in any other ministry, business, or employment other than with Prison Fellowship? Note that your response to this question will not bar employment with Prison Fellowship; this is for conflicts of interest purposes.*
Have you ever been discharged for misconduct or unsatisfactory performance, or been forced to resign from any position? If yes, please explain. **
Outside of the resume you provided, detail any current or past employment history and explain any gaps. If it is easier, you may choose to upload a document in the next question. Otherwise, please type Not Applicable.*
If needed, you may upload any supporting documents, such as employment history or explanations for any gaps on your resume here.
If you are an internal applicant, have you notified your supervisor that you are applying for this position?*
Are willing and able to work in full-time remote position in the US that is budgeted to pay $22.00-$25.00/hour?*
Does your resume clearly demonstrate 5+ years of experience in accounting or account reconciliation?*
Do you have donor account experience in a nonprofit setting?*
Rate your working knowledge of Salesforce Nonprofit Success Pack or Nonprofit Cloud? This experience must be shown on your resume.*
Do you have demonstrated experience with donor gift processing? This experience must be on your resume.*
Do you have 2+ years of data entry experience clearly shown on your resume?*
What is the highest level of education you have attained?*
In which of the following areas do you have intermediate technical and professional experience?*
Please check the boxes that correspond to your demonstrable knowledge or skills.*
Are you willing and able to lift and move light objects up to 20 pounds?*
Are you willing and able to travel up to 5%?*
By typing my full legal name in the text box below, I certify that all of the statements made in this application are true and complete to the best of my knowledge. I understand that a false or incomplete answer may be grounds for not employing me or for termination. I understand and acknowledge that Prison Fellowship Ministries is a religious organization that utilizes religious criteria in employment decisions in accordance with applicable law. I have read and fully understand Prison Fellowship Ministries' Statements of Faith, Mission, Vision and Values. I hereby authorize Prison Fellowship to obtain all data needed to support this application from educational institutions, past employers, and other references I may have provided. I understand that if my position requires driving, I may be asked to submit prior to employment a valid driver's license and a satisfactory driving record. I also understand that my acceptance of an offer of employment would constitute "employment at will," which gives Prison Fellowship Ministries and/or me the right to terminate my employment at any time, with or without cause or notice.*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Human Check*