Prison Fellowship

SaaS Systems Manager

Remote in US - Remote - Full Time


Want to make a difference? Join an organization that has been transforming lives for over 40 years!

As a Christian non-profit, Prison Fellowship® trains and inspires churches and communities—inside and outside of prison—to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.

Prison Fellowship® is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.

What we are looking for:
A driven and mission-focused SaaS Systems Manager to own the implementation, management, and optimization of SaaS platforms within Prison Fellowship's IT Department. This role combines technical, managerial, and strategic responsibilities to ensure that SaaS solutions align with business needs while operating efficiently and securely.

Expectations of this role:
  • Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions
  • Manage the day-to-day operations of SaaS platforms, ensuring they run smoothly and meet performance expectations
  • Ensure that SaaS platforms integrate seamlessly with other systems and that they are optimized
  • Provide operations and request management support
Qualifications:
  • 5-8 years of overall IT experience with a focus on SaaS platforms and cloud technologies
  • 3-5 years of direct experience in SaaS system management or administration including implementation, integration, and optimization of SaaS applications
  • 1-3 years of leadership or managerial experience, overseeing technical teams or SaaS-related projects
  • Bachelor's degree in computer science/engineering/IT or a related field, or equivalent experience
  • Proven expertise in managing various SaaS platforms and systems including Azure DevOps, Jira, Wrike, Smartsheet, Airtable, Formstack, FormAssembly, Jotform, Square Commerce, Zapier, Workato, Make, Qualtrics, PaperSurvey,, SurveyMonkey, Zoom, and WordPress
  • Demonstrated experience in a variety of SaaS management systems, building user applications using LCAP tools, and Microsoft Sharepoint Site Administration
  • Understanding of access control configuration, messaging platforms such as Mailchimp, databases/data integration, and MS Powerautomate (or similar tools)
  • Experience understanding business requirements and translating them into solutions in SaaS systems
  • Experience working with engineering teams
  • Practical experience working with Agile and Waterfall environments
  • Excellent communication skills
  • This is a remote/work from home position in the US with a 5% travel component
  • Office hours are 8:30 AM - 5:00 PM EST. If not in the Eastern or Central time zone, the availability requirement for this role is a 10:00 AM EST start time unless the aforementioned window can be accommodated
What we offer: 
At Prison Fellowship, our goal is to support the total well-being of all our employees. Our benefit offerings for full-time employees include health, dental, vision, life, and disability insurance, retirement account funding, flexible spending accounts, paid maternity and parental leave benefits, and more. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days) after one year of employment. Part-time employees working at least 20 hours per week on a regular basis are eligible for select offerings, not inclusive of health benefits, on a pro-rated basis. In addition, we offer a team-oriented, mission-driven, supportive environment with cutting-edge technology solutions and tremendous opportunity for growth and development.

Salary at Prison Fellowship is determined by a variety of factors. For this position, the salary range is projected to be between $72,000-$84,000 annually.

Visit the employment page on our website to learn more about Prison Fellowship.

Check out our YouTube channel to see how Prison Fellowship is transforming lives!

OUR STATEMENT OF FAITH

The Foundation of What We Believe
As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God’s inspired word and the complete tenets of the Apostles’ Creed and the Nicene Creed.

We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity; Father, Son, and Holy Spirit. We believe that Jesus Christ, God’s Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God’s authoritative and inspired Word, without error in all its teachings.

How We Are Compelled to Live and to Act
We believe that Christians, both individually and corporately, must submit to the Bible as God’s authoritative, divine and inspired Word, in all matters of belief and conduct.

Applicants have rights under Federal Employment laws:

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